Privacy Policy

1.Information We Collect

Account Information

When users are registered within our Services, we may collect:

• Full name
• Email address
• Phone number
• Employee identification number
• Job title or designation
• Username and system-generated user identifiers
• Organization or company information
• Profile information provided by the customer

Location Information

Certain DalotIQ applications are designed for field operations and workforce management. Subject to customer configuration and device permissions, we may collect:

• GPS location data
• Visit locations
• Geofencing information
• Route history
• Attendance and check-in/check-out locations
• Location timestamps

Location data may be collected while applications are actively being used and, where enabled by the customer, during work-related activities.

Operational and Activity Data

Our Services may collect operational information including:

• Customer visit records
• Audit and inspection results
• Survey responses
• Sales and merchandising information
• Order and inventory information
• Attendance records
• Task completion records
• Workflow and approval actions
• Application usage logs

Photos, Documents, and Media

Users may upload or capture:

• Store audit photographs
• Field activity photographs
• Product images
• Documents and files
• Digital signatures
• Supporting evidence required by customer workflows

Device and Technical Information

We may automatically collect:

• Device type and model
• Mobile operating system
• Browser type
• IP address
• Device identifiers
• Application version
• Crash reports
• System logs
• Performance diagnostics

Contacts and Communication Data

Subject to customer configuration, business requirements, and user permissions, certain applications may access device contacts, call records, communication logs, or related information solely for approved business workflows and operational purposes.

2.How We Use Information

We use information to:

• Provide and operate our Services
• Authenticate users
• Manage customer accounts
• Enable workforce management functions
• Deliver field automation workflows
• Generate reports and analytics
• Improve system performance
• Provide customer support
• Monitor service quality and security
• Detect fraud, misuse, or unauthorized activity
• Comply with legal and contractual obligations

3.Enterprise Customer Data Ownership

DalotIQ primarily provides business software to organizations.

Unless otherwise agreed in writing:

• The customer organization owns the operational and business data submitted to the Services.
• DalotIQ acts as a service provider and data processor on behalf of the customer.
• Customer organizations determine how their users' information is collected, managed, retained, and deleted.
• DalotIQ processes such information solely for the purpose of delivering contracted services.

4.Location Tracking and Workforce Monitoring

Certain DalotIQ products include location-based functionality designed to support workforce visibility, attendance management, route optimization, audit verification, and operational reporting.

Depending on customer configuration, the Services may:

• Record employee locations during work activities
• Verify presence within designated geofenced areas
• Track routes and visit histories
• Validate attendance and field execution

Organizations deploying these features are responsible for obtaining any required employee notices or consents under applicable laws.

5.Permissions Used by Mobile Applications

Camera

To capture photographs, audits, inspections, documents, and workflow evidence.

Storage and Files

To upload, download, store, and access documents and media files.

Location Services

To support attendance, field execution, route tracking, and location verification.

Contacts

To support customer-approved communication and business processes.

Users may control certain permissions through their device settings; however, disabling permissions may limit functionality.

6.Data Security

DalotIQ implements reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encrypted data transmission
• Role-based access controls
• Authentication controls
• Activity logging
• Infrastructure monitoring
• Secure cloud hosting environments
• Backup and disaster recovery procedures

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

7.Enterprise Security and Confidentiality

DalotIQ recognizes that many customer environments involve sensitive business, operational, and contractual information.

To support customer security requirements, DalotIQ maintains administrative, technical, and operational safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction.

Where required by contractual obligations, DalotIQ personnel may operate under confidentiality agreements, non-disclosure agreements (NDAs), customer security policies, and project-specific access controls.

Access to customer information is restricted to authorized personnel with a legitimate business need and is governed by role-based permissions and audit controls.

8.Data Storage and Hosting

DalotIQ services are hosted using Amazon Web Services (AWS).

Data may be processed and stored in data centers located in various jurisdictions depending on customer configuration, operational requirements, and infrastructure availability.

9.Third-Party Integrations

Customers may choose to integrate DalotIQ solutions with third-party systems including:

• SAP
• Microsoft Dynamics 365
• ERP systems
• CRM systems
• Business intelligence platforms
• Customer-specific enterprise systems

DalotIQ is not responsible for the privacy practices of third-party platforms operated independently from our Services.

10.Data Sharing

DalotIQ does not sell customer or user data.

Information may only be disclosed:

• To authorized customer organizations
• To cloud infrastructure and technology providers supporting the Services
• To approved integration partners selected by customers
• To comply with legal obligations
• To protect the rights, security, or integrity of DalotIQ, customers, users, or the public

11.Data Retention

Information is retained for as long as necessary to:

• Deliver the Services
• Fulfill contractual obligations
• Meet legal or regulatory requirements
• Support customer business operations
• Resolve disputes and enforce agreements

Customers may request deletion of their data in accordance with applicable contractual arrangements.

12.International Data Transfers

Because DalotIQ serves customers across multiple regions, information may be transferred, processed, and stored outside the user's country of residence.

Where such transfers occur, DalotIQ takes reasonable measures to ensure appropriate protections are maintained.

13.User Rights

Subject to applicable laws and customer agreements, users may have rights to:

• Access their information
• Correct inaccurate information
• Request deletion of information
• Restrict certain processing activities
• Request information regarding data handling practices

Requests should generally be directed through the user's employer or customer organization, which controls the account and associated business data.

14.Children's Privacy

DalotIQ Services are intended for business and professional use.

Our Services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

15.Changes to This Privacy Policy

DalotIQ may update this Privacy Policy from time to time.

Updated versions will be published on our website and will become effective upon posting unless otherwise stated.

Continued use of the Services following an update constitutes acceptance of the revised Privacy Policy.

16.Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

For customer-specific privacy requests, users may also contact their employer or organization administering the DalotIQ platform.